Introduction

Kandleco is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you use our website and services. By using Kandleco, you consent to the practices described in this policy.

We are the Data Controller responsible for processing your personal data in accordance with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018.

Data Collection and Usage:

We collect personal information to provide a seamless shopping experience and improve our services. This policy explains the types of data we collect and how it's used.

Personal Information We Collect:

We collect various types of personal information to fulfil orders, provide customer support, and enhance our offerings. This includes:

Information You Provide:

· Your name, contact details (email, phone), and billing/shipping addresses

· Payment information for order processing

· Account details, such as username and password

· Feedback, reviews, and surveys you submit

Automatically Collected Information:

· Device information (IP address, browser, device type)

· Website usage data, including pages visited, time spent, and click-through rates

· Cookies and similar technologies for personalized experiences (see our Cookie Policy)

How We Use Your Personal Information:

We process your personal information for various purposes (see below).

Order Fulfilment and Customer Service:

· Processing orders and payments

· Shipping and delivery updates

· Providing customer support

Personalization and Marketing:

· Tailoring recommendations based on your preferences

· Sending marketing communications, discounts, and promotions (with opt-out options)

· Analysing data to enhance user experience and product offerings

Legal and Security Compliance:

· Complying with legal obligations and regulatory requirements

· Protecting our rights, property, and safety

Sharing Your Information:

We share your information with trusted partners and service providers to enhance your experience and fulfil orders. This includes:

· Payment processors for secure transactions

· Shipping companies for order delivery

· Marketing partners for targeted campaigns (with your consent)

· We never sell your personal information to third parties.

Data Security:

We take data security seriously. We implement technical and organizational measures to protect your data against unauthorized access, loss, and misuse.

Third-Party Disclosure:

We do not sell, trade, or transfer your personal information to outside parties unless necessary to fulfil your order or provide services related to our business operations. We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, or delivering orders.

Your Rights:

You have rights regarding your personal information:

· Access: Request details of data we hold about you

· Correction: Update or correct inaccurate data

· Erasure: Delete your data in certain circumstances

· Object: Object to processing for direct marketing and legitimate interests

· Data Portability: Request a copy of your data in a structured format

To exercise these rights or if you have concerns, please contact us using the details provided below.

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. Please refer to our Cookie Policy for more information.

Changes to Our Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or legal requirements. We encourage you to review this policy regularly for any updates. Your continued use of our website after any modifications signifies your acceptance of the updated Privacy Policy.

Contact Us

If you have questions or concerns regarding your privacy or this policy, please contact us at info@kandleco.uk.

Effective Date:

This Privacy Policy is effective as of 15.07.2023